FAQs
How long does it take to get my pair?
Your pair is started once you order it. Please allow 7 to 14 business days for it to be cut, assembled and finished by hand, then delivery time on top of that depending on where you are. You will get a tracking email the moment your pair leaves us.
Are these really made by hand?
Yes. Every panel is measured, cut and applied individually onto the silhouette by the maker. Nothing about a pair is machine produced, and no two pairs come out identical.
What is Ankara fabric?
Ankara is authentic West African wax print cotton, known for its bold colour and pattern. The fabric for each pair is chosen individually, and the pattern placement is decided by hand as the panels are cut.
Will my pair look exactly like the photos?
It will be the same colourway, but not a pixel perfect match. Because the panels are cut by hand from a continuous print, the pattern sits differently on every pair. That is the nature of the work and part of why each pair is one of a kind.
Can I choose a white or black sneaker?
Yes. On every product page you choose a white or black Air Force 1 as the base for your pair. The photos show each Ankara print on our display pair, and your pair is built on the base you pick at checkout.
What sizes do you offer?
Every colourway is available in Men's 7 to 13 and Women's 5 to 12. Check the size guide before ordering, as each pair is made to order and a replacement has to be made from scratch. If you are unsure between sizes, email us before ordering and we will help you choose.
Why do you only have a few pairs available?
Everything here is made by hand, one pair at a time, so only a set number can be produced each week. When the week's capacity is gone, the size sells out until the next batch opens.
Can I cancel or change my order?
Email us within 24 hours of placing your order with your name and order number and we will change the size or cancel it. After 24 hours, work on your pair has usually already started and we can no longer change it.
Can I change my shipping address after ordering?
Yes, as long as your pair has not shipped yet. Email us with your name and order number as soon as you notice the mistake and we will correct it.
How can I track my order?
You will receive an email with your tracking number as soon as your pair is dispatched. If your tracking has not updated for several days, contact us and we will chase the carrier for you.
Do you ship internationally?
Yes, we ship worldwide. Shipping charges are calculated at checkout based on your address. Any import duties, customs charges or local taxes are set by your country and are the responsibility of the customer.
Can I return my pair?
Yes. You have 14 days after receiving your pair to request a return, as long as it is unworn, in its original condition and in its original packaging. Custom requests made outside our standard colourways are final sale. Email us at permillar.us@gmail.com with your name and order number to start a return. Full detail is in our Return and Refund Policy.
How do I look after my sneakers?
Spot clean the fabric panels with a damp cloth and mild soap. Do not machine wash them and do not soak them, as the fabric does not take kindly to it. Keep them out of prolonged direct sun so the print stays sharp.
Are you affiliated with Nike?
No. Permillar is an independent brand of hand customised footwear and is not affiliated with, endorsed by or sponsored by Nike, Inc. or any other footwear manufacturer. Model names are used only to describe the silhouette that has been customised, and all trademarks belong to their respective owners.
How quickly do you answer messages?
We answer messages and emails in the order they come in, and we reply to most of them within 24 hours. You can reach us at permillar.us@gmail.com or through the contact page.
